Terms & Conditions
- IMPORTANT NOTICE:
The signatory, who purchase our package on behalf of other tour member are deemed to have read, understood, agreed and satisfied with the itinerary, and the following terms & conditions.
- CHECK IN:
Tour members are advised to check-in at meeting point at least 15 minutes before departure time. NO REFUND or REPLACEMENT for those who are late and miss the group departure. Tour members shall be responsible to bear all additional costs for arrangement to join the group at the next destination. The company shall not be liable for any claim due to cancellation of tours, meals and/or accommodation if the tour members miss the group departure and join the group at the next destination.
- TRAVEL DOCUMENTS:
Tour member(s) shall responsible to obtain the necessary documents such as passport, visas, social visit passes, exit permits, health certificates, vaccinations or any other documents if required by the relevant Government authorities.
- AMENDMENT CHARGES:
Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of MYR50.00 (USD20.00) per person per change. (Foreign exchange rates are subject to change without prior notice).
No change can be made within 8 working days before the date of departure.
Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see No. 5)
- CANCELLATION CHARGES:
Cancellation of reservation must be made in writing to avoid any misunderstanding. If the Company receives notice to cancel within 30 days before the date of departure, a minimum administrative fee of 10% of the tour deposit per person will be levied.
If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:
Cancellation Received Cancellation Charges Per Person 15-29 working days before the date of departure 20% of tour fare 8-14 working days before the date of departure 40% of tour fare 3-7 working days before the date of departure 50% of tour fare 2 working days or less before the date of departure 100% of tour fare Guests who wish to cancel their booking need to bear the service charges USD 4 per transaction and credit card charges 3% for refund purpose.
- POSTPONEMENT OF DEPARTURE DATE:
This is a confirmed departure date, POSTPONE or CHANGE OF DEPARTURE DATE is NOT ALLOWED after booking. POSTPONE or CHANGE OF DEPARTURE DATE is applicable only if the country of visit is regarded as unsafe to travel. Our company reserves the right to postpone the departure date, reschedule the itinerary or change the place of stay if deem necessary.
- UNUSED SERVICE:
NO REFUND, REPLACEMENT or EXCHANGE OF CASH can be made in respect of services included in the tour fare and itinerary but not utilized.
- EXTENSION OF STAY OR DEVIATION
Tour member(s) shall responsible for their own transportation, accommodation, or any other expenses incurred if they extend their stay at the end of the tour, or make any deviation during the tour.
- TOURS NOT MATERIALIZED:
Be Mind Tourist World Sdn Bhd reserves the rights to cancel the package at least one day before departure if there is a shortage of tour member to form a group. Full payment will be refunded. The company shall not be liable to any further claim.
- LIABILITIES:
Be Mind Tourist World Sdn Bhd and its associate agent shall not be liable for any liability or claim due to injury, damage or loss of properties, accident, hospitalized, robbery, theft, hijack, food poisoning, cancel or shorten of program indicated in the itinerary due to delay, traffic congestion or vehicle breakdown during the tour, or any cause beyond the control of the company. The tourist guide or our company's representative reserves the right to replace other sightseeing programs in case of cancellation of program, closure of places of visit indicated in the itinerary due to bad weather condition, traffic congestion, vehicle breakdown or whatever reasons. No refund or compensation if replacement of program is not available due to shortage of time.
- PERSONAL DATA NOTICE:
BE MIND TOURIST WORLD SDN BHD is required to comply with the Personal Data Protection Act 2010 (the "Act"), which regulates the processing of personal data in commercial transactions. For the purpose of this Personal Data Notice, the terms "personal data" and "processing" shall have the meaning as prescribed in the Act. This Personal Data Notice applies to any person whose personal data is processed by Be Mind Tourist World or on behalf of Be Mind Tourist World.
This Personal Data Notice serves to inform you how your personal data is being processed by Be Mind Tourist World.
This personal data processed by us may include your name, Passport No/IC No, contact details, email address and any other personal data required for the purposes set out in paragraph 3 below.
Be Mind Tourist World may use your personal data for the following purposes (collectively referred to as the "Purposes"):
To process your registration form for tour events (including conferences) organized by Be Mind Tourist World and collaborative partner(s) and for administrative purpose such as name list, issuance of invoice, official receipt).
To communicate with you on the confirmation and matters in connection to the Be Mind Tourist World tour event;
To notify you of any changes to our tour events which may affect you;
To respond to your enquiries or complaints; and
Such other administrative purpose which relate to the above.
To submit the information required by Ministry of Tourism Arts and Culture, transportation, accommodation and any others for the tour events.
Your personal data is collected from various sources, including information you have provided us, information from third parties and information in the public domain.
You may access and request for correction of your personal data. Please contact us as follows if you have any enquiries or complaints in respect of your personal data:
Designated Contact Person Manager, Tour Division Mailing address Lot 02.03, Mezzanine Floor, Central Market Annexe, Jalan Hang Kasturi, 50050 Kuala Lumpur Telephone No +6018-988 8081 / +603-2022 0103 E-mail address info@southeastasiaheritage.net In accordance with the Act:
We may charge a fee up to RM10 (for personal data) and RM30 (for sensitive personal data) for processing your request for access to your personal data; and
We may refuse to comply with your request for access to or correction of your personal data.
Be Mind Tourist World shall retain your personal data from the date of collection for as it is necessary for the fulfillment of the Purposes or for compliance with the law or legal obligations by Be Mind Tourist World. Be Mind Tourist World shall stop processing your personal data when you write to Be Mind Tourist World using the contact details in paragraph 5 above to withdraw your consent.
Unless otherwise specified by us at the time the personal data is collected, it is obligatory that you supply us the personal data requested for by us. Failure to supply us with your personal data may render us unable to carry out the Purposes.
You undertake and warrant to Be Mind Tourist World that your personal data is accurate, complete, not misleading and up-to-date. The onus is on you to update Be Mind Tourist World if your personal data has changed.
Be Mind Tourist World reserves the right to update and amend this Personal Data Notice from time to time. Be Mind Tourist World will notify you of any changes via announcement on Be Mind Tourist World’s website or through other reasonable means of providing notice as Be Mind Tourist World may deem appropriate. Any changes to this Personal Data Notice will be effective immediately upon notice to you.